Returns & Refunds
At Ozaxu, a subsidiary of Oz Stores E-Commerce Co., LLC, we are dedicated to ensuring your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, our Returns & Refunds policy is here to assist you.
Return Policy:
- Returns are accepted within 30 days of the purchase date.
- Items must be in their original condition, unused, and in their original packaging.
- To initiate a return, please contact our customer support team to receive a Return Authorization. Returns without prior authorization will not be accepted.
- Once we receive and inspect the returned item, we will process your refund or exchange within [5-7 business days].
Refunds:
- Refunds will be issued to the original payment method used at the time of purchase.
- Please note that shipping costs are non-refundable unless the return is due to a defect or an error on our part.
- You will receive an email confirmation once your refund has been processed.
Important Notes:
- Certain items may be non-returnable; please review the product details before purchasing.
- The customer is responsible for return shipping costs unless the return is due to a defect or error on our part.
We strive to make your shopping experience with Ozaxu as seamless as possible and appreciate your understanding of our Returns & Refunds policy.
